All contact addresses below are for Loupely Lens. Use the address that matches your question.
General support: support@loupelylens.com. Account access, billing, product questions about Lens, troubleshooting, refund requests.
Privacy and data rights: privacy@loupelylens.com. Data access requests, account deletion, questions about how Lens handles CSS capture data, GDPR and CCPA rights inquiries.
Security: security@loupelylens.com. Reporting a vulnerability in the Loupely Lens extension or related infrastructure. See Reporting a Security Vulnerability for what to include.
Legal: legal@loupelylens.com. DMCA notices, intellectual property questions, dispute notices.
Support requests aim for a response within 2 business days. Privacy rights requests are handled within 30 days. Security reports are acknowledged within 48 hours.