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Troubleshooting
7 Articles
Last Updated: June 6, 2026
Installing Lens When Chrome Shows a Security Warning
When you install Loupely Lens from the Chrome Web Store, Chrome may show a...
Last Updated: June 12, 2026
What Happens When Lens Can’t Capture the Element
Most of the time, clicking an element with Lens active starts a capture without...
Last Updated: June 12, 2026
Extension Not Capturing Correctly
What “not capturing correctly” looks like Capturing problems with Loupely Lens fall into 3...
Last Updated: June 12, 2026
Capture File Is Missing Data
What a complete Lens capture file contains A complete Lens capture file contains: the...
Last Updated: June 12, 2026
Element Picker Not Responding
The picker activates but nothing happens when you click When you activate Loupely Lens...
Last Updated: June 12, 2026
Loupely Lens Not Capturing
What “not capturing” looks like You click on an element with Loupely Lens active,...
Last Updated: June 12, 2026
Diagnosis Doesn't Match the Visual Problem
When the diagnosis feels off If Lens produces a diagnosis but it doesn’t seem...